For product help, submit a request through GTMOne Support. Your request, replies and status stay together in your workspace.
Submit A Request
- Open Support in your client workspace.
- Choose New Request.
- Select the issue type and its impact: Work Stopped, Important Feature Affected, Minor Issue or General Question.
- Add a clear subject and explain what you tried, what happened and what you expected.
- Select the related assessment where relevant.
- Optionally attach a PNG, JPG or WebP screenshot up to 3 MB, then submit.
What Happens Next
Your request enters the GTMOne support inbox. It is reviewed, prioritized and assigned to a team member. No developer or other team member automatically receives access to your ticket through escalation.
Follow The Conversation
Open the request in Support to read replies and respond. Statuses include Open, In Progress, Waiting For Customer, Resolved and Closed. If it is waiting for you, reply with the requested details. You can mark a request resolved or reopen it if the problem remains.
Email notifications help you stay informed, but the request and conversation remain available in the app if an email is delayed. Check Support directly when you are waiting for an update.
If You Cannot Sign In
Only when you cannot access the support form, email hello@withgtmone.com from your account address. Include the error message, time and browser. Do not send passwords, verification codes, access tokens or unnecessary customer data.