Connection Did Not Complete

  • Confirm that you signed in to the intended HubSpot account.
  • Ask your HubSpot administrator to approve the requested access if your user cannot.
  • Return to GTMOne and check the connection status before trying again.
  • If the message says the app is unavailable or requires provider approval, send the exact message to GTMOne. Repeated attempts will not resolve an app-level restriction.

Access Changed After Connecting

If GTMOne asks you to reconnect, complete the authorization again and review the requested permissions. Reconnecting does not guarantee access to a feature your HubSpot plan does not include.

Wrong Account Connected

Do not run an assessment against the wrong company. Use the connection controls in Settings to correct it, or contact Support before proceeding. Review field mappings after changing the connected account.

What To Send Support

Include your company name, HubSpot account ID, the time of the attempt and the exact error text. A cropped screenshot is useful. Exclude access tokens, passwords and customer information that is not needed to diagnose the problem.